Frequently Asked Questions
Discover everything you need to know about our olfactory journeys.
Are Memo Paris fragrances authentic?
Yes, all products sold on our official website are 100% authentic and shipped directly from our workshops to ensure the highest quality and concentration.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 24-48 hours, and delivery takes between 3 to 7 business days depending on your location.
Can I return a fragrance if I have opened it?
To maintain hygiene and quality standards, we only accept returns for items that are unopened, in their original packaging, and with the protective film intact within 30 days of purchase.
Do you provide samples with orders?
Yes, we include two complimentary samples with every full-size bottle purchase so you can explore other destination-inspired scents from our collection.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Are your perfumes vegan and cruelty-free?
Memo Paris is committed to ethical practices. Our fragrances are not tested on animals, and we prioritize high-quality natural ingredients combined with safe synthetic components.